Privacy policy
What we collect, why, who sees it, how long we keep it, and how to delete it.
Effective from
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Who we are
Velthic Foods LLP, 7th Main Road, II Stage Indiranagar, Bengaluru 560038, operates Velthic.life.
What we collect
- Your account details: name, phone and email.
- Profile details for you and each family member you add: age, sex, height, weight, lifestyle, food preferences and goals.
- On Plan with Experts and Plan with Support, any health reports, lab results or prescriptions you choose to upload.
- Consultation details.
- Usage and device data.
- Your WhatsApp number and message status, if you use WhatsApp.
Why we use it
To create and adapt your household's meal plans and grocery lists, show your progress, let your expert see what you share, send reminders, provide support, process payments, improve the service and meet legal duties.
Health information
We treat health information as sensitive and collect it only with your explicit consent. Plan Together does not accept medical report data.
Family members
You confirm that you have permission to add each person. For anyone under 18, a parent or guardian gives consent.
How long we keep it
While your account is active and for 90 days afterwards. Then we delete or anonymise it.
Security
We use reasonable safeguards, including encryption. If a breach affects you, we will tell you as the law requires.
Your rights
You can access, correct or delete your data, withdraw consent, nominate someone to act for you, and complain. Write to hello@velthic.life, or use Privacy and my data in the app.
Where data is stored
Your data is stored on Amazon Web Services (AWS) cloud servers.
Changes
We will tell you about material changes to this policy.