Help and complaints
How to raise an issue, who handles complaints, and how quickly we respond.
Effective from
Reach us
Write to hello@velthic.life or WhatsApp +91 78999 19662, Monday to Friday, 10am to 6pm.
Business enquiries, including doctors and press: partner@velthic.life.
Grievance officer
- Name
- Leia K.
- hello@velthic.life
- Address
- Velthic Foods LLP, 7th Main Road, II Stage Indiranagar, Bengaluru 560038
We acknowledge a complaint within 48 hours and resolve it within one month.
If you're not satisfied
You can complain to the Data Protection Board of India once the relevant provisions of the Digital Personal Data Protection Act, 2023 are in force.
Good to know
- Velthic.life provides general nutrition guidance. It is not diagnosis or treatment and does not replace your doctor.
- Velthic.life AI assistance answers everyday questions. It is not a doctor, can make mistakes and is not for emergencies.
- Consultations are virtual and for guidance. They are not for emergencies. In an emergency, call 112.